Refund and Returns Policy

Om Agro Universal Refund and Returns Policy

Last Updated: 02-12-2023

Welcome to Om Agro Universal!

At Om Agro Universal, we take pride in providing high-quality tractors and agricultural equipment to our valued customers, including farmers, retailers, and dealers. We want to ensure your complete satisfaction with every purchase made through Om Agro Universal. This Refund and Returns Policy outlines our commitment to offering a fair and transparent process for returns and refunds.

1. Eligibility for Returns

We understand that sometimes you may need to return a product for various reasons. To be eligible for a return, please ensure the following conditions are met:

1.1 Return Period

  • You must initiate a return request within 7 days from the date of purchase.

1.2 Condition of the Product

  • The product must be in its original condition and packaging.
  • It should be unused, unaltered, and free from any signs of wear or damage.

1.3 Proof of Purchase

  • You must provide a valid proof of purchase, such as an order confirmation or invoice, to initiate a return.

2. Returns Process

If you meet the eligibility criteria mentioned above and wish to return a product, please follow these steps:

2.1 Contact Our Customer Support

2.2 Provide Necessary Information

  • Our customer support team will guide you through the return process and provide you with a return authorization number and shipping instructions.
  • You will need to provide the order number, product details, and the reason for the return.

2.3 Packaging and Shipping

  • Carefully package the product, ensuring it is adequately protected to prevent damage during transit.
  • Ship the product back to us within 7 to 10 days of receiving the return authorization.

2.4 Inspection and Verification

  • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
  • We will notify you of the status of your return within 5-7 business days of receiving the product.

3. Refunds

If your return is approved, we will initiate the refund process. The following guidelines apply:

3.1 Refund Method

  • Refunds will be processed through the same payment method used for the original purchase. Please allow 7-14 business days for the refund to reflect in your account.

3.2 Refund Amount

  • The refund will include the purchase price of the product minus any applicable fees, such as restocking fees or return shipping costs.
  • If the product is returned due to a defect or an error on our part, the full purchase price will be refunded.

3.3 Non-Refundable Items

  • Certain items, such as custom-ordered tractors or equipment, may not be eligible for refunds unless they are defective or incorrect.

4. Warranty and Product Defects

We stand by the quality of the products we offer through Om Agro Universal. If you receive a product that is defective or damaged, please follow these steps:

4.1 Contact Customer Support

  • Notify our customer support team of the defect or damage within 7 days of receiving the product.
  • Provide detailed information and, if possible, photographs of the defect or damage.

4.2 Return or Replacement

  • Depending on the nature of the defect or damage, we will arrange for a return, replacement, or repair of the product at our discretion.
  • If a return is required, we will provide return authorization and cover return shipping costs.

5. Exchanges

We understand that you may want to exchange a product for a different size or model. To facilitate an exchange, please follow these steps:

5.1 Eligibility

  • The product must meet the eligibility criteria mentioned in Section 1.
  • Contact our customer support team to initiate the exchange process.

5.2 Exchange Process

  • Our customer support team will guide you through the exchange process, provide you with an exchange authorization number, and help you select the replacement product.
  • Once the exchange is approved, you will receive instructions on returning the original product and receiving the replacement.

6. Restocking Fees

In some cases, a restocking fee may apply to returns. Restocking fees are typically associated with returned items that are not in their original condition, are missing parts, or have been used or damaged by the customer.

7. Contact Us

If you have any questions, concerns, or need assistance with the return and refund process, please contact our customer support team at etractorindia@gmail.com or (91) 9881510419. We are here to assist you and ensure your experience with Om Agro Universal is smooth and satisfactory.

This Refund and Returns Policy is designed to provide clarity and transparency to your customers, including farmers, retailers, and dealers, who are purchasing tractors and agricultural equipment through your e-commerce platform. Please adapt and customize this template as needed to comply with relevant laws and regulations in your region and to suit the specific practices and policies of your business. Consulting with legal professionals is recommended for full compliance